administrator, January 12, 2015February 8, 2015, 0 Susan clearly sees the world differently than an idea woman like me. Her eyes for detail and passion for improving a product – both for me and my clients, comes out in everything she says and does! Enter your name and email and get the Customer Experience Design Cycle Guide... it's FREE! Learn the 8 Key Touchpoints in Dive Design. Improve your results and ensure an amazing product launch! Your information will *never* be shared or sold to a 3rd party.